How to Correct the system's date settings

Follow the directions for the operating system being used:

Windows 95/98/Me/2000:

1. Click [Start], point to [Settings], and click [Control Panel].
2. Double-click [Regional Settings] ([Regional Options] in Windows 2000).
3. Select the [Date] tab.
4. Under [Short date], select [MM/dd/yyyy] from the [Short date style] ([Short date format] in Windows 2000) drop-down list.
5. Click [Apply], and then click [OK].

Windows XP:

1. Click [Start], and then click [Control Panel].
2. If using Category View, click [Date, Time, Language, and Regional Options].
3. Click (if using Category View) or double-click (if using Classic View) [Regional and Language Options].
4. Click the [Customize] button.
5. Select the [Date] tab.
6. Under [Short date], select [MM/dd/yyyy] from the [Short date format] drop-down list.
7. Click [Apply], and then click [OK].
8. Click [Apply], and then click [OK] again.


How to turn on or "enable" Javascript

Internet Explorer for Windows
Find the "Internet Options" option in the menubar of your browser (it's probably located in the Tools menu). Click on the "Security" tab. Make sure the "Internet" zone is highlighted. Click on the "Custom Level..." button to bring up the security options for your browser. Search through the menu for the "Active scripting" option. Make sure "Enable" is selected. Click the "OK" button. Close this window and click the "Refresh" button of the page requiring Javascript.

Netscape for Windows
Find the "Preferences" option in the menubar of your browser (it's probably located in the Edit menu). Select the "Advanced" arrow in the list on the left side of the window. Make sure that the checkbox next to "Enable JavaScript" is checked. Click the "OK" button. Close this window and click the "Reload" button of the page requiring Javascript.

Internet Explorer for Macintosh
Find the "Preferences" option in the menubar of your browser (it's probably located in the Edit menu). Select the "Web Content" bullet in the list on the left side of the window. Find the "Active Content" section. Make sure that the checkbox next to "Enable scripting" is checked. Click the "OK" button. Close this window and click the "Refresh" button of the page requiring Javascript.

Netscape for Macintosh
Find the "Preferences" option in the menubar of your browser (it's probably located in the Edit menu). Select the "Advanced" arrow in the list on the left side of the window. Make sure that the checkbox next to "Enable JavaScript" is checked. Click the "OK" button. Close this window and click the "Reload" button of the page requiring Javascript.

QuickTime Player Help

Where can I download the latest version of the QuickTime player?
Download the QuickTime player for PC or Macintosh.



Frequently asked questions about QuickTime

Windows Media Player Help

Where can I download the latest version of the Windows Media® player?
Download the Windows Media® player for PC or Macintosh.



What do dialup and broadband mean and what is the difference between them?
The media descriptions describe the minimum Internet connections you need to experience the media. Dialup requires a minimum of a 28kbs connection to the internet usually over a modem. The content may be transferred at a lower rate, but suitable for the connection speed. You can always play the lower speed content over high-speed lines. Broadband connections (DSL, Cable, T1, etc ...) imply better overall quality of content and is encoded at 128kbs or higher.

If I can hear audio, why can't I see video?
Make sure that your Windows Media® player is working correctly, go to the Windows Media® player demo page, and click one of the streams. If you are getting an error message when you try to play the .avi file, you can also check out MSDN for a resolution.
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Other Browsers with Windows Media® player

Netscape Navigator 4.x

Windows Media® links may not play properly if the Windows Media® plug-In is not installed properly. To ensure that the plug-in is installed properly download and install Windows Media® player from your Netscape browser. If that does not work, you may need to manually register Windows Media® player under Netscape Navigator to experience Windows Media® content.

Netscape Navigator 6.0 with Windows Media® player
The following errors are caused by Netscape Navigator version 6.0 registering Windows Media® player improperly. You may need to manually register Windows Media® player under Netscape Navigator 6.0 to experience Windows Media® content.

Error -- "This file has mime type video/x-ms-asf and cannot be viewed using Mozilla. You can open it with another application, or save it to disk".
Error -- "Invalid or corrupt data was encountered"
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Windows Media® player versions:

-- 9 Series (for Windows XP)
-- 9 Series (for Windows 98 SE, Me, and 2000)
-- Player 7.1 (for Win 98)
-- Player 6.4 for Windows 95 and NT
-- Player 9 for Mac OS X
-- Player 7.1 for Mac (OS 8.1 thru OS 9.x)
-- Player 7.1 for Pocket PC
-- Player for Pocket PC 2002 Update
-- Player Control for Pocket Internet Explorer
-- Player 6.3 for Solaris
-- Player 1.2 for HandHeld PC
-- Player 1.1 for Palm-size PC
-- Player Plug-In for Netscape
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The information on this page is posted on the WindowsMedia.com Media Guide web site.
For more information visit Help - WindowsMedia.com Media Guide